Privacy Policy Jomkiss —
Your Data, Our Responsibility
Jomkiss takes every user's privacy seriously. This document transparently explains how we collect, store, use, and protect your personal information — as well as the rights you hold as a user of our platform.
- Data is collected only for the stated purposes
- No data is sold to advertisers or third parties
- You may request access to or deletion of your data
- Cookies used solely to enhance your experience
- Full compliance with Malaysia's PDPA legislation
Highest-Level Encryption
All data transmitted between your device and jomkiss servers is protected by 256-bit SSL encryption — the same standard used by leading banks in Malaysia.
Full Control in Your Hands
You have the right to access, update, or request deletion of your personal data at any time. Your privacy is our priority, not just a legal obligation.
Secure Data Storage
Your data is stored on servers protected by multi-layered firewalls and automated intrusion detection systems operating 24/7 without interruption.
No Data Sales
Jomkiss has never sold and will never sell users' personal information to any advertisers, marketing companies, or unrelated third parties.
Malaysia PDPA Compliance
Our Privacy Policy fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA), ensuring your rights as a user are upheld at all times.
Policy Change Notifications
Whenever the Privacy Policy is updated, you will be notified via in-app notifications or email so you are always aware of the latest data protection measures.
Last Updated: 1 January 2026. This Privacy Policy supersedes all previous versions. Continued use of the jomkiss platform after the effective date constitutes acceptance of the latest policy.
1 Introduction and Scope of This Policy
Jomkiss is committed to protecting the privacy of all users on our online gaming platform. This Privacy Policy clearly and transparently explains how we handle your personal information — from the point of collection through to storage and deletion.
This document applies to all services offered by jomkiss, including our official website at jomkiss.fun, the jomkiss mobile app, and all our official communication channels including live chat and support email.
We fully comply with Malaysia's Personal Data Protection Act 2010 (PDPA). If you have any questions about how we handle your data, do not hesitate to contact our privacy team through the channels listed at the end of this document.
2 Types of Personal Data We Collect
Jomkiss only collects data that is strictly necessary to provide the best service to our users. Below are the categories of data we collect and the purposes for which they are collected:
| Data Categories | Examples of Information | Purpose of Collection |
|---|---|---|
| Identity Data | Full name, national ID number, date of birth | Account registration & KYC verification |
| Contact Data | Email address, phone number, mailing address | Communication, support & verification |
| Financial Data | Bank account number, bank name, transaction records | Deposit & withdrawal processing |
| Technical Data | IP address, device type, web browser, login timestamp | Account security & fraud prevention |
| Usage Data | Games played, betting history, session duration | Platform improvements & responsible gaming |
| Cookie Data | Session cookies, language preferences, display settings | Enhanced user experience |
Data We Do Not Collect
Jomkiss does not collect sensitive data such as medical information, religious beliefs, political views, or criminal records. We also do not collect data from individuals under the age of 18 and will promptly delete any such data if detected.
3 How We Use Your Personal Data
Every piece of data we collect has a specific purpose. We will not use your data for any purpose beyond what is stated here without obtaining your consent first.
Account Management and Services
Your personal data is used to create and manage your jomkiss account, process deposits and withdrawals securely, verify your identity during the KYC process, and resolve any technical issues or disputes that may arise.
Security and Fraud Prevention
Technical data such as IP addresses and device information is actively used to detect suspicious activity, prevent unauthorised access to your account, and identify fraud attempts before they affect other users.
Communication and Support
Your contact information allows us to send important account notifications, reach you if any unusual activity is detected, and provide more personalised and effective customer support.
Platform Improvements
Anonymised usage data is used to understand general user behaviour, improve interface design, and develop new features better suited to the needs of Malaysian users.
4 Information Sharing and Disclosure
Jomkiss does not sell, rent, or trade users' personal information to any third party for marketing purposes. However, there are limited situations in which we may need to share your data with other parties:
Trusted Service Providers
We work with selected and trusted third-party service providers for payment processing, identity verification (KYC), server hosting, and platform analytics. All partners are contractually bound to maintain the confidentiality of your data and to use it solely for the specified purposes.
Legal Requirements
We may be required to disclose your personal information if mandated by Malaysian law, a court order, or a directive from a competent regulatory authority. In such situations, we will only disclose the minimum data necessary.
Protection of Jomkiss's Rights
In cases of suspected fraud, platform misuse, or legal proceedings, we reserve the right to share relevant data with the appropriate authorities for investigation and prosecution purposes.
5 Data Security Measures
User data security is an absolute priority for Jomkiss. We continuously invest in the latest security infrastructure to ensure your data is always protected.
Data Encryption
All communications between your device and jomkiss servers are secured with TLS 1.3 encryption protocol and a 256-bit SSL certificate. Sensitive data such as financial information is stored in encrypted form using the latest encryption algorithms, meaning that even in the event of a breach, your data cannot be read without the correct encryption key.
Multi-Layer Access Control
Only jomkiss staff with a legitimate business need are permitted to access user data. All access is logged and audited on a regular basis. Two-factor authentication (2FA) is enforced for all staff access to systems containing user data.
Continuous Monitoring
Our security monitoring system operates 24 hours a day, 7 days a week to detect any unusual activity. Penetration testing is conducted regularly by independent cybersecurity firms to ensure there are no system vulnerabilities that can be exploited.
6 Cookie Policy
The jomkiss platform uses cookies and similar tracking technologies to enhance your experience and ensure the platform runs smoothly. Cookies are small text files stored on your device when you browse our website.
Types of Cookies We Use
- Essential Cookies: Required for core platform functions such as login sessions and security. These cookies cannot be disabled.
- Performance Cookies: Collects information on how users interact with the platform for improvement purposes. All data is anonymised.
- Functional Cookies: Stores user preferences such as language, display settings, and other personal configurations.
- Analytics Cookies: Helps us understand overall usage patterns to make better product development decisions.
You can manage or disable cookies through your web browser settings at any time. Please note, however, that disabling essential cookies may affect certain functions of the jomkiss platform.
7 Your Rights as a User
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and the jomkiss privacy policy, you have the following rights regarding your personal data:
Right of Access
Request a copy of all personal data we hold about you at any time.
Right to Rectification
Update or correct any personal information that is inaccurate or out of date.
Right to Erasure
Request deletion of your personal data, subject to relevant legal obligations.
Right to Object
Object to the processing of your data for direct marketing or specific analytics purposes.
Right to Data Portability
Receive your data in a machine-readable format for transfer to another platform.
Right to Restrict Processing
Request that we restrict the processing of your data in certain situations permitted by law.
To exercise any of the above rights, please contact our privacy team by email at [email protected]. We will process your request within 30 business days. In complex cases, this period may be extended to 60 days, with prior notification to you.
8 Data Retention Period
Jomkiss retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or to comply with applicable legal requirements.
- Active account data: Retained for the duration your account remains active on the jomkiss platform.
- Financial transaction data: Retained for a minimum of 7 years for tax compliance and audit purposes.
- KYC Records: Retained for a minimum of 5 years after account closure to meet anti-money laundering (AML) legal requirements.
- Technical logs: Retained for 90 days before being automatically deleted.
- Marketing data: Retained until you withdraw consent or request deletion.
Once the retention period has ended, data will be securely deleted or anonymised in a form that can no longer be linked back to your identity.
9 Links to Third-Party Sites
The jomkiss platform may occasionally contain links or references to third-party websites or services, particularly for payment verification or support purposes. Our Privacy Policy does not apply to those third-party websites or services.
We encourage you to read the privacy policy of any third-party website you visit before providing any personal information. Jomkiss is not responsible for the privacy practices or content of third-party websites.
10 Changes to This Privacy Policy
Jomkiss reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, new technologies, legal requirements, or other legitimate operational reasons.
Whenever material changes are made, we will notify you through:
- Prominent notices on the Jomkiss website homepage.
- In-app notifications via the Jomkiss mobile app.
- Email to the address registered to your account (for significant changes).
11 Contact Our Privacy Team
If you have any questions, concerns, or complaints regarding how jomkiss handles your personal data, we strongly encourage you to contact us directly. We are committed to addressing every inquiry seriously and within a reasonable timeframe.
- Privacy Email: [email protected]
- General Support Email: [email protected]
- Live Chat: Available 24/7 via the chat icon within the jomkiss platform
We will acknowledge receipt of your inquiry within 3 business days and provide a full response within 30 business days. For complaints requiring further investigation, we will keep you updated on the progress of your case on a regular basis.